Software, Support and Services
Tools and Services
Browse all OIT tools and services or search for a specific tool or service using the search box or filters.
These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.
Call Center
Category: OIT - Categories Phones Audience: Faculty Staff
This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP). *Need to be on VPN or campus network to access request form.
Setup Call Center
The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations may be chosen.
*Need to be on VPN or campus network to access request form.
*Need to be on VPN or campus network to access request form.