Technology Questions and Support
Get Help
The Service Desk provides front line technology service and support for students, faculty, and staff at CU Denver. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.
Contact the Service Desk
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
Service Desk Extended Hours
The Service Desk will be open during extended hours the next two weekends. You can reach us during the following times:
- 9 AM to 5 PM on Saturday, September 14 and Sunday, September 15
- 9 AM to 5 PM on Saturday, September 21 and Sunday, September 22
After Hours Service Desk Support
Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes.
View current or planned outages.
Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation.
More from the Service Desk
Support Tools
University Credentials
Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Software Audience: Faculty Staff Students
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the Web Login portal, VPN, wireless access, etc.
Reset Password
What are University Credentials?
Your university credentials are the username / email address and password pair that provides secure access to several resources at the university, as well as a number of resources provided by the CU system. These services include email, the Web Login portal, VPN, wireless access, etc.
How Do I Get My University Credentials?
All faculty, staff and students are automatically granted university credentials because of their relationship with the university. Other people affiliated with the university may request university credentials by completing the Sponsored User request form.
Students who have declared their intent to enroll and have been assigned an email address can set up their password. Be sure to have your university ID number available to complete this step.
Faculty, staff and sponsored users should claim their account in order to start using your university credentials. This process is available here. You will need your Employee ID or Sponsored User Number, as well as other data about yourself.
Tip: This process can be done only once and cannot be used to reset a forgotten password. To reset your password, please see the section below.
Training Resources
Getting Started
