Technology Questions and Support
Get Help
The Service Desk provides front line technology service and support for students, faculty, and staff at CU Denver. If you need help with central technology such as email, Wi-Fi, or VPN, the OIT Service Desk is the place to start. Request assistance from our Service Desk or peruse our tools and resources to find the help you need.
Contact the Service Desk
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
Service Desk Extended Hours
The Service Desk will be open during extended hours the next two weekends. You can reach us during the following times:
- 9 AM to 5 PM on Saturday, September 14 and Sunday, September 15
- 9 AM to 5 PM on Saturday, September 21 and Sunday, September 22
After Hours Service Desk Support
Emergencies: If you have a campus network outage or technology issue impacting patient care, call (303) 724-4357. A technician will call you back within 15 minutes.
View current or planned outages.
Non-emergencies: If you need help with password resets or general questions, leave a message at (303) 724-4357 or utilize the self service portal and submit a ticket. Your request will be responded to on the next business day during regular hours of operation.
More from the Service Desk
Support Tools
Single Sign On (SSO)
Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
SSO Integration Request
Submission of this form begins the process of requesting the use and delivery of user data managed through the Office of Information Technology (OIT) including that obtained from the HCM, FIN, Campus Solution or that generated by OIT.
